The essence of serving has emerged from the traditional trends to more modern and transformed techniques to improve customer service in all aspects of human sectors. It has then become expedient that companies, institutions, entrepreneurs and other services providers arm themselves with devices and smart strategies to handle customers particularly their complaints and concerns.

Jackson Institute of Innovation and Leadership came your way with another training dubbed: JIILCONVO (JILL Leadership Conversations) on 16^th September, themed “Customer Service: Serving with Excellence by Rev.Mrs. Josephine Adams. Below are snippets from the talk.

Customer care is a process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brands of goods and services.

• Unnecessary delays in providing services- lackadaisical attitude towards serving the clients.
• Cumbersome processes – Straight forward procedures turn out as stressful and unpleasing.
• When customers feel cheated
• When customers are disrespected

• Cost of attracting new customers(high)
• Lower income generation to the firm
• Loss of image (company)
• Lower staff morale
• Customer desertion

• Know your company, products and services
• Pay attention to your technical skills. Know how to work with the gadgets in your office like telephone, photocopier, adding machine, cash counters.
• Know your customers (what they need and what they would need next time).
• Develop your interpersonal skills.

Any staff is considered to be the face of an institution and so should appreciate customer care

Keep your customers happy, they will keep you employed!!!!

• Not necessarily new Techniques but change in attitude and approaches in this modern times!
• It’s also includes routines of actions that put smiles on customers’ faces. eg. Try to connect to each person who sits before you. Try not to  exchange words with angry clients whom you encounter.